haven riney | The Editorial Maverick

Been getting a lot of these recently on the cell phone (which is also the business phone). Not sure why, but they always present us with the same choice: just hang up, or waste a scammer’s time. Because I’m the sort of person who will hit at an adversary with whatever he’s got, even if it’s a blade of grass, I waste their time.

When we do this, we should be careful.

I will never be as good at this as Haven Riney, who literally wrote the book on messing with telemarketers (that’s the title), but I have picked up/developed a few good methods for those of us who aren’t as quick-thinking in the moment. Here are my own guidelines for doing this:

Always remember that you are bound by no strictures of courtesy, honesty, or other values you might uphold in real life. If they were honest, they would not telemarket; ergo, they’re thieves. It is not moral to reward thievery with kind politeness, much less with success in any form. In any form. Seriously. They are among the few people in your world who deserve not one bit of understanding. When they aren’t talking to you, most of them are scamming bewildered elders (this is stealing and fraud).

Those rare few who are in fact offering an actual real service are like people coming onto your property with a weapon, then claiming that the fact that it was not loaded means you should have treated them as friends. You can’t see whether it’s loaded, so to speak, so you owe no distinction between honest and criminal, nor any energy expended to try. They’re all adversaries if you don’t know them.

Yes, I know it’s the day before US Thanksgiving. They’re still the adversary, and they will still be the adversary when many of us are sitting down to dinner tomorrow. I am thankful for just enough native creative wickedness to give them what they deserve, and for the fundamental crassness to advocate it even at festive times.

While it could be fun and would certainly be moral to press the get-a-human number on the robocalls–objective being to seek out a human’s time to waste–I myself won’t go that far because it’s like giving them permission. They should never get any permission. If you think it’s a robocall and want to test, just go hoccccccch real loudly, as if you are about to expel a mucous. A robot won’t know how to interpret that (robots do not experience mucous). A person will ask whether you’re okay, or will hang up.

First rule: Never, never, never say “yes” to any question. There are scam artists who will take that one recorded word and use it to show some sort of proof of your agreement. When you answer that phone, that word isn’t in your vocabulary.
Second rule: First job is to suss out whether they have your real name (quite often if you are a homeowner), someone else’s, or have just called at random. If they have your real name and/or address, find out what it’s about just in case it’s actually a legitimate call. While it might annoy you for your auto repair shop to call and market to you, that’s not as evil as someone trying to sell you Inhumana Medicare Silver Senior Elder Suckup Advantage “that you deserve.” (You know, the sort of thing you get between watching segments of Crochet Wars on The Living Antiquity Channel, which promises to put money back in your Social Security and give you free continence products. That You Deserve. Whatever it is, You always Deserve It.)
Third rule: Try to avoid saying anything illegal. This article discourages any activity that violates US law. It’s not as if someone in Shaitanabad or Santa Sinvergüenza can exactly call the FBI and have you arrested–but be careful nonetheless. Bear in mind that buying or selling under false pretenses is against the law depending on how it’s done, while just talking to a caller under false pretenses is not. Do a little self-editing.

Clearly, if it’s someone you do business with, you have better choices and should consider that. For example, you can tell them to stop, and they would be wise to heed you. But before you do that, make sure it’s not them trying to help you. It might be the nurse from your medical provider with a message from your doctor. I never advocate being an idiot.

Assuming it’s not a legit call: If they have your real name, deny it of course, remembering that how you answer anything could tend to confirm it by mistake. If they ask whether you still live at 101 Maple Street, the logical question is not “no”; it’s “which city is that even in?” Make up any name you want. Count von Crappenburg. Imelda Reina de los Zapatos. Alexei Alexeyevich Romanov. Joe Schwantz. Barron Maples. You have no idea where that address is, or even what state it’s in, but you live at x address. If you know it, pick the address of city hall, or the sheriff’s office, or your local mall. Tell them you’re homeless and living in a tent along I-5 atop Mount Rubbish. Claim to live in an army barracks, or an army tank for that matter. Claim to be flying an F-13 and about to shoot down some North Korean Dong missiles. To any question they ask, you tell anything but the truth. They have no right to ask such nosy questions anyway, so this is the proper way to reply.

Once you have worked out that it’s not real, and have assessed and blunted potential dangers, you are free to have some fun. The only rule is to drag the conversation out as long as possible (wasting their time) and making it as fruitless and annoying as possible. Everyone doing this should be made not to like it. This isn’t the grocery checker, who is earning an honest living and deserves your kind patience and courtesy when she is overwhelmed. This is not the guy at the McDonald’s window, underpaid and probably mistreated by his manager, who deserves your civility and decency. This is not the saintly nurse who stayed on the job through two years of pandemic and will not stop caring for people, even for donkeys who refused vaccination and then had the gall to expect care for their coronavirus. This is not the waitress at Denny’s, who should never be punished because the kitchen is stupid, and whose livelihood depends on you tipping her fairly based upon her service. This is not those good people. This is a bad person in a bad business. This is your chance to punish them. For example:

Affect an accent. Any accent. If it mimics their accent, that’s fine. That would be considered at least borderline bigoted if it were a decent person, but remember: it’s not a decent person. They choose to telemarket or join scam operations, mostly offshore, spoofing phone numbers so that you won’t know who it is. If they have an accent, there is nothing wrong with mocking it, whether it’s a Deep South drawl or a Pakistani lilt.
Come up with a name, since you are not going to admit to your real one. The more credible it is, the longer the call might go. Batman Supergirl might not get much traction. Cecilia Yobukovskaya might do better.
If you speak foreign languages, use them when you see fit. One sentence in English, one in Spanish. Be careful with Spanish, lest they say “Purdonnamay, senior, no hobblo esspaniel, uno momentito pourfuvor.” If they do that, and you speak a third language, when the Spanish speaker arrives you can switch to that. Imagine the conversation later: “You ignorant asshat. The name he gave you means “smoke pole” in Spanish and the language he was speaking was probably Italian. What, you think every foreign language is Spanish? Who even diapers you in the morning?”
Think of a backstory and flesh it out. Look back to an earlier phase of your life and answer as that person. Think of the craziest person you know and answer as them. The nephew who became a meth addict? This is the only good that will ever come of that human tragedy.
Consider speaking very slowly and not understanding half of what they say. Use enormous amounts of regional slang that no one in Hyderabad is likely to know. Talk about interests you don’t have. Tell them that you are an ethical vegan and that meat is murder and ask if their company abides by vegan principles. (If you in fact are an ethical vegan, ask them something else, so as not to tell them the truth in any way.) Ask them if their company is organic according to USC 14.285.828a. Since I just made that one up, they probably won’t understand it even if they’re American.
Tell them that you live by the Shania Laws of Appalachian Islam and that it’s time for your daily prayers. (Get a confederate (upper case possibly) to sing the Call to Prayer: “Y’all come pray now.”)
Go wild. Ask if they have Jesus. If so, ask whether they can help you find him and let him out. Ask if they have Satan (they do, whether they know it or not), and encourage them to let him into their hearts. Tell them you have ten million dollars in the credit union, and that the credit union is actually complaining because it takes up too much vault space. Ask if they like vaping.
Repeatedly interrupt the conversation by admonishing an imaginary child or dog. (“Timmy! Don’t do that or you’re going in the stew!”) Apologize in advance for your Tourette’s, and have periodic outbursts. Claim a very interesting occupation, such as cat herdswoman or fertilizer processor or bison yoga instructor or dromedary veterinary assistant. Say “kushkushkushkush” as if telling a camel to kneel. Be Jed Clampett. Be Elly May Clampett. Best of all, if you can pull it off, be Granny. Irene Ryan was one of the funniest comics I ever saw.
Ask the nuttiest possible questions about their product or service. Does their insurance cover Peyronie’s Syndrome? Scrotal lesions? Does it cover therapy for obsessive-apathetic disorder? Organ failure? Piles? Tiles? What about pudding therapy? Will their home refinance loan have an interest rate below 1%? They say that your “Windows Computer” is spreading a virus and they want you to go to a website; go to your microwave, pretend to have mistaken it for a computer, and attempt to follow their directions. Will their home warranty cover cases of Orson? “No, not arson. That’s illegal. Orson is different, obviously. It mostly affects houses with Welles, and can be quite costly to repair.”
Got a confederate in the house? Have her start screaming in the other room. Tell your child that right now it’s encouraged to go totally cattiewhompus. Got multiple people? Have them fake an argument in the Pentagon. “Fuck you, General! We are invading Guam only with Navy ships!” “They don’t do very well on land, Admiral.” “Dipshit, it’s an island! The Army can’t even get there unless they swim! This is our turf, so go dig a foxhole!” Got a cough? You do now! Sneezing fit? Let ’em rip in the middle of everything the caller says, then ask them to repeat it. Got a kid whose hobby is making flatulence noises with his armpit? Get him to do it as loudly as possible near the phone.

If you had fun, wasted their time, and gave them no truthful or useful information, you did well. If you felt a twinge, that’s normal; behaving with a complete lack of consideration is not natural for most of us. In such a case, remember:

No one forced these people to call you.
Nothing they are offering is legitimate.
Nearly all of them are giving false phone numbers.
Most aren’t even using their real names.
All of it is a fundamental insult to your intelligence.
While you’re wasting their time, they aren’t preying on someone’s grandma.
You are performing a community service, a random act of caring for others. It’s one of the few community services you can perform by being as cruel as possible.

Leave scars.

It’s not just a fun hobby; it’s now a website, whose author has written a great book. Much of the insight presented here emanates from my interpretations of Haven Riney’s methods, for which I extend him his due full credit.

Where Riney’s mind and mine meet is where most disagree with us both, to wit:

Problem: telemarketers waste our time and annoy us.
Most people: just hang up on them, not worth your time.
Riney and I: torment them and waste their time in creative ways that amuse us.

I can’t speak for Riney, but the way my mind works is that we make the world a better place every time we make bad behavior less profitable. I also believe we should find ways to enjoy making bad behavior unprofitable.

Riney draws a valid distinction between telemarketers (who intend to deliver a legitimate, if stupid and/or useless, product or service) and scammers, whose work is to steal. I agree with his recommendation, that one show telemarketers a little more mercy than scammers. In my view, the scammers are fair game for everything including a scam of one’s own. There is plenty of e-mail scamming going on, as all of us who know and love 419eater.com are aware, but Riney covers only phone scams. The most common one at this writing is the fake IRS collector. Among others, in the book Riney reacts to many iterations of the Windows Security scam. I’ve had lots of those.

Riney, it seems, is a born actor and improv comic. His dialogues with telemarketers and scammers are genius. He nearly always knows how to run with any reaction he might encounter. I hope his book sells quajillions of copies, makes him rich, and inspires so many people to take up telemarketer-tormenting and scammer-tormenting that both become unfeasible economically, horrible work, and die out. (This will unfortunately destroy the economy of Boise, which is the Unaccented English Call Center Capital of the world these days. Can’t be helped.) I doubt Riney’s skill can be taught.

For some of us, it’s harder. I’m not very good at handling surprise lines of inquiry off the cuff. I need a plan, some prompts, a little preparation. I don’t think I’m the only one. So what I’m going to do is glean from Riney some tips that will enable others, who might also need a little advance prep, to screw with these people. I’ll add my own inspirations, in case they help.

One of Riney’s best methods, which won’t work for me, is to react as if one were a given film character. It helps if one can pick a suitable film character for the line of inquiry. For example, Riney responded to a health insurance query by pretending to be Steve Austin, the character on the 1970s show The Six Million Dollar Man. He presented as Star Wars characters. I think it’s a great idea if you watch much pop culture (I don’t) because you can adopt a persona and react as that person would. If it’s someone that few foreigners would probably suss out, better still. In my case, I’d have to think of a few in advance so that I could react on the fly.

Another method is to adopt a made-up, bizarre persona. Riney did several of these, usually with names that would read very comically. A given persona might desire to re-enact the battle of Gettysburg with rodents as the actors, or claim to be in the process of actually holding up a convenience store during the call. I’m not able to do this at all without time to process, but some people can.

One that occurred to me: why not claim to be an animal of one’s choice and knowledge? “My name is Mr. Ursus. I like honey and salmon.” Then give the sorts of responses that would be reasonable for a bear.

Other methods used or inspired by Riney:

Adopting a very odd manner of speech, such as like a Star Trek computer voice or somesuch.
One of my inspirations would be to do a very heavy foreign accent, such that it was difficult for a foreign speaker to understand. Even a very heavy domestic accent: if you’ve always wanted to see how your drawl sounded, that’d be your chance.
Random quotes would work, if you were encyclopedic and quick enough. Riney is; I’m not.
One of my favorites with the Windows Security scam is to pick a random non-computer device, such as my microwave or toaster, and pretend that I think it’s a computer. That gets them very frustrated. “It doesn’t have the key you are talking about. It has this sliding thing alongside.”
Claiming to be occupied doing something fairly gross while talking. The funniest one in Riney’s book was the one about getting a rectal piercing. You could claim to be eating live mice if you thought that would rattle them.

Just as people advise writers to write what they know, the common thread here is to act out what you know. If you know your cat’s personality well enough, act it out. If you’re a huge fan of Tatiana Maslany (and you should be), pick one of the Orphan Black clone characters (I vote for Helena). If a cow could speak in response to a telemarketer or scammer, what would that cow say? You could pretend to be your Prius, your conure, your schnauzer. I think the key is the ability to imagine a different perspective and play pretend.

Many telemarketers are so wrapped up in the script that they don’t use any active listening at all, as Riney’s results illustrate. In many cases, he even answered the phone with “messingwithtelemarketers.com,” yet people just rolled through their scripts. Riney got so many calls from the same scam artists that he got to know a few of them, even had candid conversations with them about how the scam worked. One of the more interesting revelations is that scammers use the MagicJack device to fake phone numbers, but that they themselves get hacked by other thieves, and it bothers the scammers a lot.

I have no patience for the argument that there is anything wrong with being unkind to them. When you are in a bad business, people will be unkind to you. That’s because it’s a bad business that deserves unkindness. Suffering goes with its territory.

If you question whether it’s worth your time, which is a valid question, consider this. While you’re wasting this person’s time (by donating some of yours), you aren’t wasting yours. While he’s talking to you, he’s not available to run game on Mrs. Edna Miller of Wausau, WI, who is a little confused nowadays and is thus vulnerable to such tactics. If every telemarketing or scam call resulted in wasted telemarketing or scammer time, the world would be a better place. None of us can stop it singlehandedly, but if we all pitched in a little time, we’d have a little fun while helping the vulnerable.

I feel energized. I think my next scam caller will hear that I am Sarah Palin, or Johnny Manziel, or Octomom, or Ban Ki-Moon, or a grackle.

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