Not entirely, of course. But kindly let the girls answer the questions on their own without opening your traps unless the girl asks for your help.
I admire Girl Scouting, in spite of the fact that my wife got kicked out of them for cursing and refusing to sell cookies. (As Weird Al teaches us, some girls like to buy new shoes, and others like driving trucks and wearing tattoos. I married the second variety.) Girl Scouting is inclusive, teaching a number of worthy values. It helps to raise generations of strong women. As an aging man, this is worth whatever it takes to achieve because–assuming I don’t seize up like an engine out of oil–I’m going to be elderly in a world that these girls will one day be managing.
Selling Girl Scout cookies can be an important link in the process of developing those values–but much more so if you will please shut up.
Here’s the deal.
- I know the cookies are very expensive.
- I know this is a rather more educational and practical fundraiser than simply asking for money.
- I do not actually want any cookies.
- I absolutely should not eat any cookies.
- If I were acting in my own best interests, I would blow past the cookie table and send a cash donation to my local GSA organization. I would spend less money, they would pocket more profit, and I would have less pork to walk off. Stopping for cookies is not what I want to do.
I do it because this is my village, and these girls are its future, and among the most important things a girl can learn is poise in dealing with the public–especially with older men, who could in theory seem like hairy intimidating monsters. Older men who have thought things through will understand that they have a dog in this fight, and may/should do the following in some form:
- Stop and say hello to the girls. Speak with respect: “Good afternoon, young ladies.” Model the way men should treat them, so that they learn what that is. Later on in life, when asshole men treat them otherwise, they will recognize the difference.
- Whichever girl responds, ask some thoughtful questions. What does your troop do in the community? Which of these contain peanuts? Are there any new kinds this year? What have you learned from Girl Scouting? What do you like best about it? What did you do to earn that badge?
- Listen to the answers. You asked, now shut up and let her tell you. Show interest. Ask a follow-up if you wish. Be friendly, of course, not grouchy, but process the answers you receive. Be engaged.
- Don’t ask the parents anything. The parents aren’t the vendors; the girl is. Give her the dignity and experience of directing every question to her.
- Pick out at least one box of cookies, to show them that poise in dealing with the public earns trust, respect, and business. Pay the girl and wait for the change. Thank her and accept her thanks.
- When you get home, give the cookies to someone who can eat them.
I hope you see where I am going with this. Now that I’ve entreated myself, let me do the same for the supervising parents.
First: you are doing an outstanding thing. Thank you. Without your unselfish dedication, none of this would be possible.
Second: with all due respect and with great gratitude for your volunteerism, please shush. Be silent. For the love of whatever deities you serve, let the girl answer unaided until she asks you for help.
When the customer asks questions, s/he is trying to help the girls. The customer is doing his or her part, in a small way, to teach. Except in rare cases, the customer does not actually care that much about the answers. Therefore, kindly let the girl answer the question. If she falters, continue the fine art of “shut the hell up.” Do not butt in. Shut your mouth. Let her think. She has a perfectly good brain. How she uses it will determine her destiny.
What if she’s stuck? Teach–in advance. Teach her to ask you for help if she needs it. If she does not know the answer, she needs to know that it is all right to ask for help and knowledge. Explain to her that you’re going to let her handle this, but that if she doesn’t know the answer, she should ask you and then relay the answer.
You must not answer for her. Do not make eye contact with the customer. This is her customer. Do not parentsplain. Let her learn to handle the customer and seek answers she does not yet have. In time, if you will just shut the hell up until asked by her, she will be confident handling all sorts of odd questions.
Do you seriously think she’s too stupid to subtract five from twenty? Don’t laugh. I had a parent butt in and interrupt a girl today while she was making change (for the day’s second box of unwanted cookies bought by me). Good lord! If Common Core means that a nine-year-old girl can’t subtract five from twenty in her head any more, then we need to send in our resignation from the ranks of developed countries. Let her make change!
If she does something wrong, unless it would somehow deprive the customer of fair value (which is when you do butt in), wait until no one is listening, then teach. Parent. Counsel. Educate. Guide. Help me out. “You forgot to thank that customer. That’s very important.” “Remember that it’s okay to stop and think for a moment.” “Did you treat that customer like the most important person you were dealing with right then?” Gentle, supportive, educational. Help her be better and let her see that being better produces better outcomes.
I’m serious. Help me out. I’m perfectly happy buying overpriced cookies I don’t want, but for the love of Pete, help me help the girls.
Let them handle the deal.
If you are one of society’s blurters or helicopter parents, and are just busting at the seams to open your trap, wait until she has handled the transaction and I’m leaving. At that point, I will probably reward her poise by looking to you and thanking you for volunteering to teach fine young ladies like these. Now you can talk. Now it’s about you. It was about her, now it’s about you. Bask a little. Let the girl see that volunteerism earns respect and that she and you are part of an organization much valued by the public.
If you did as I asked, by shutting up long enough to allow me to do my little part, you’ve earned that.