We had that conversation today down at Les Schwab. Last fall I had to buy new studs for my wife’s car. Les Schwab put my tires on the car of a mediocre local news anchor. The only credit they earned occured when the supervisor came out to the waiting area and enumerated this event to me. Too stunned to speak at first, I just stared at him with the you could not possibly be this stupid look. Moreover, I was in no way compensated for the extra hour and a half I had to sit around waiting for them to fetch her car back, get my tires, put them on Deb’s car, etc. Sorry. You’re screwed. You will be delayed another hour and a half; no, it is not your fault; no, you will not get that time back, nor anything for it; yes, we really do expect you to just meekly accept this.
I don’t do ‘meek’ too well. I am resolved not to let them forget it soon. If that’s the only compensation I get, besides sinking this particular banderilla, very well.
This led to today’s odd conversation as I had the studs swapped out for the regulars (required soon by law). I went to the counter, and asked how long it would be. I explained what had happened last time, and asked if she could promise they would not give someone else my tires. If she would promise, I would dare go eat some guilty pleasure lunch across the street. Otherwise I would stand there and never take my eyes off my tires. This was the part where she was supposed to show shocked disappointment and wonder what could be done to restore my confidence. I didn’t think very much of her attitude, quite frankly; she acted almost as if I were making it up. She didn’t quite eyeroll, but Les Schwab got another black mark for that.
Guess they’ll just have to wear it. It’s not like I would tell the story on the Internet or something.