Extended warranties

You do know, right, that these are almost always pure profit for the vendor.  This is why sales staff are encouraged to push them at every opportunity, and may even be canned for not selling enough.

There is a devastating yet polite rejoinder for pressure to buy an extended warranty:  “If you think an extended warranty is in my best interests, then you must think this product is going to fail shortly out of warranty.  Therefore, are you saying that this is a very unreliable product prone to failure?”

The usual response is hilarious.  “Well, sir, I don’t mean that, just that, in case something does happen, you’d be covered.”  Have no mercy:  “Right, but this is supposed to be reliable.  Either it is a good product or it isn’t.  A good product doesn’t need me to buy extra warranty because odds of failure are remote.  A lousy product isn’t worth buying to begin with.  Which is it?”

Now, if they answer you honestly, have mercy:  “Honestly, sir, they nearly never break.  But my job requires me to offer this to you, and I can see you aren’t interested, so I’ve done all that is needed.  Shall we ring you up?”  If they have the candor to do that, treat them well.  It takes large nads to come out and say that.  If you’re really impressed, buy extended warranty just to help the guy or gal along.  You never know when that karma might revisit you.

Can you imagine me trying to sell extended warranties on editing services? I’d have to call it something different, something more bullshitty, such as “customer care plan.” They’d laugh at me even then. “Let me get this straight. You plan to ask for extra money to fix your own omissions. You do this with a straight face. Gonna pay to reprint all the books? No? Then what good is this?” Same with, say, a refrigerator. Will they pay for all the food that went bad? No.

There is only one situation in which I buy them: electronics for my wife. My beautiful bride emits a field which causes electronics to malfunction. I don’t know how or why, but all her stuff flakes out. Extended warranties solve the problem, not by getting a replacement, but by invoking Murphy’s Law. By extension, ML indicates that if you do not buy an extended warranty, you will be likelier to need it (thus amplifying my wife’s anti-electronics field). However, it also indicates that if you do buy it, you will be wasting your money. This will also mean an electronic device that defeats the anti-electronics field surrounding her. Since what we want is no malfunctions, in that case it’s worth it.

2 thoughts on “Extended warranties”

  1. How many time do they have the nads to say that? I have said the same thing before too, and none of them has ever said anything of the kind. Either they just proceed, closed mouth with the sale or try to tell you that it includes accidental breakage. The only warranty I have ever purchased was a Home Warranty and it was well worth the cost. It definitely paid for itself that first year.

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